Privacy Policy | Lạc Hồng Business Consulting

1. Introduction

Lạc Hồng Consulting ("we", "us", "our") is committed to handling your personal information with transparency and in accordance with applicable data protection laws, including the Law on Cybersecurity of Vietnam (No. 24/2018/QH14) and Decree 13/2023/ND-CP on Personal Data Protection.

This policy explains what personal data we collect, how we use it, how long we keep it, and what rights you have. If you have questions, contact us at [email protected].

2. Data We Collect

Information you provide directly

When you submit our contact form or reach out by email or phone, we may collect your name, email address, phone number, and any details you include in your message.

Information collected automatically

When you visit our website, we may collect your IP address, browser type, pages visited, and approximate location via analytics tools. This data is aggregated and used to improve the website experience.

Legal basis for processing

Consent — when you submit a contact form, you consent to us processing your data to respond to your enquiry.
Legitimate interest — analytics data collected to improve the website.
Contract — where an engagement agreement is in place, data is processed as necessary to fulfil that agreement.

Retention periods

Contact form submissions are retained for up to 24 months from the date of last contact. Engagement-related information is retained for 7 years in accordance with Vietnamese commercial record-keeping requirements. Analytics data is retained for 14 months.

3. How We Use Your Data

To respond to your enquiry or request for information.
To conduct and deliver consulting engagements you have engaged us for.
To send relevant information about services where you have consented.
To improve our website based on aggregated usage data.
To comply with legal and regulatory obligations.

We do not sell, rent, or trade your personal data to any third party. We do not use your data for automated decision-making that produces legal or similarly significant effects.

4. Data Sharing

We share your data only where necessary for the purposes above, and only with:

Our staff and senior consultants involved in your enquiry or engagement.
Hosting and infrastructure providers operating under data processing agreements.
Analytics service providers (aggregated, non-personally identifiable data).
Legal or regulatory authorities where required by Vietnamese law.

5. Data Protection Measures

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. Our website uses HTTPS encryption. Access to client information is restricted to relevant team members under confidentiality obligations.

In the event of a personal data breach that poses risk to your rights, we will notify the relevant authority and, where required, affected individuals within the timeframe prescribed by law.

6. Cookies

Our website uses cookies to improve your experience and gather aggregated analytics data. Please see our Cookie Policy for detailed information on the types of cookies used and how to manage your preferences.

7. Your Rights

Under Vietnamese data protection law, you have the following rights:

Right to know — to be informed about what personal data we hold about you.
Right of access — to request a copy of your personal data.
Right to rectification — to have inaccurate data corrected.
Right to erasure — to request deletion of your data where there is no legal basis for continued retention.
Right to object — to object to processing for marketing purposes.
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to lodge a complaint — with the Ministry of Public Security of Vietnam or another relevant supervisory body.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies independently.

9. Children's Privacy

Our services are intended for business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have received data from a minor, please contact us so we can delete it promptly.

10. Updates to This Policy

We may update this policy from time to time. When material changes are made, we will update the "Last Updated" date at the top of this page. Continued use of the website after any changes constitutes acceptance of the revised policy.

11. Contact

Data controller: Lạc Hồng Consulting
Address: 45 Nguyễn Huệ Boulevard, District 1, Ho Chi Minh City 700000, Vietnam
Email: [email protected]